How to change Scottish water supplier

With the introduction of competition, it is quick and easy to change Scottish water supplier. All 130,000 non-household customers in Scotland can change water providers (Scotland’s household customers still receive water and sewerage services from Scottish Water).

If you want to change your water supplier, all you have to do is contact the company that best meets your needs. Before choosing a supplier, it is probably best to talk to all of the Scottish water companies, to see which one can offer your business the best deal.

Each water provider may be able to offer you advice on:

  • Cutting water costs.
  • Reducing water usage.
  • Cutting sewerage costs.
  • How to discharge less sewerage.

After you contact your new supplier, they will handle everything else that is needed for the change. The Scottish water supplier you choose will contact the Central Market Agency. The CMA, in turn, will coordinate the switch.

Potential benefits of changing water supplier in Scotland

There could be many benefits of changing water supplier for Scotland’s business customers. Giving businesses the freedom to change their water provider means Scotland’s water companies can attract customers by:

  • Offering tailored services to meet their customers’ specific needs.
  • Providing a higher standard of service.
  • Bringing more innovation to the water industry.
  • Giving their customers advice on saving water.
  • Controlling costs.

To make sure that you are protected if you choose to change the Scottish water supplier used by your business, all providers are licensed by the Water Industry Commission for Scotland. All licensed providers must also offer a default tariff.

This means they must offer a standard level of service, at a price which is no more than the maximum Scottish Water would have charged if businesses could not change water provider.

Scotland is the first country in the world to give business customers a real opportunity to choose their water and sewerage providers, which should benefit suppliers and customers alike.