Scotland on Tap - explaining change in the water industry in Scotland

The water industry in Scotland is changing, and Scotland on Tap is here to ensure you get the most from this.

Since 1 April 2008, all 130,000 business customers (that is, all customers who are not households) have been able to choose their supplier. The introduction of competition in the water industry in Scotland should bring wider choice and more innovation, and could lead to lower prices.

With Scotland on Tap you can find out about:

• The changes that have taken place in the water industry.
• Scotland's water and sewerage market - the main suppliers.
• How the changes can benefit you and your business.
• Where to go for more information.

Benefits of competition

Find out how other businesses in Scotland have made savings on their water bill in the Water Industry Commission for Scotland's first report on the competitive market.

Scotland is the first country in the world where business customers have an opportunity to choose their supplier. Scotland on Tap provides an overview of this change, which should result in:

• Lower water and sewerage prices.
• Improved services.
• More innovation in the industry.

All non-household customers will be able to change their water supplier. As well as commercial companies, this includes public sector organisations such as schools, hospitals and council offices.

Many frequently asked questions  will be answered on the site. However, you are welcome to contact us for more information.

Scotland on Tap is operated by the Water Industry Commission for Scotland (WICS), the regulator of the water industry in Scotland. WICS was established by the Scottish Government to promote the interests of customers