Scotland on Tap logo

Privacy Policy

WEBSITE PRIVACY POLICY
This website (www.scotlandontap.gov.uk) is operated by the Water Industry Commission for Scotland. We, the Water Industry Commission for Scotland, take your privacy seriously and we ask that you read this policy carefully, as it contains important information on:

* the personal information we collect about you;
* what we do with your personal information; and
* who your personal information might be shared with.

We are the controller of the personal information that we collect from you on our website, which means that we are legally responsible for how we collect, hold and use your personal information. It also means that we are required to comply with data protection laws when collecting, holding and using your personal information.

We have appointed a Data Protection Officer (DPO), who ensures that we comply with data protection laws. If you have any questions about this statement or how we hold or use your personal information, please contact the DPO via email at: This email address is being protected from spambots. You need JavaScript enabled to view it..

Your attention is particularly drawn to section 2 of this policy, which confirms that you consent to your personal information being held and used by us as described in section 1 of this policy.

1. What personal information do we collect about you and why?

Our website is a place for you to find out more about us and the work that we do.

When you visit our website, we collect personal information about you when you complete and submit an enquiry form on our website. The personal information you are required to provide in the enquiry form includes your:

* contact name;
* address;
* telephone number; and
* e-mail address.

We use such personal information to provide you with information about suppliers’ services by submitting the form to the suppliers that you select, who will then contact you using your preferred method of contact.

We may not be able to deal with your enquiry appropriately if you do not provide us with sufficient information within the enquiry form.

We may also collect information about you via cookie files. A cookie is a small text file that is placed on to your computer or other access device when you visit our website.
We use cookie files for analytics purposes to gather statistical information on your use of our website and to improve your experience of using our website.

The information we obtain from our use of cookies will not usually contain your personal information. Although we may obtain information about your computer or other access device, such as your IP address, your browser and / or other internet log information, this will not usually identify you personally.

The table below provides more information about the cookies we use and why:

 

Name of Cookie Owner Purpose of cookie
Google Analytics Google Inc. This is a web analytics service provided by Google Inc., which uses cookies to show us how you found and explored our website, and how we can enhance your experience. It provides us with information about how you used our website e.g. how long you stayed on the website, the average number of pages viewed and also tells us how many visitors we have had.





If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of our website.

2. What is our legal basis for holding and using your personal information?

Data protection laws require us to have a legal reason for collecting, holding and using your personal information.

In some circumstances, we may rely on your consent as the legal reason. By providing us with your personal information via our website, you consent to it being used by us as described in section 1 of this policy.

You have the right to withdraw your consent to us holding and using your personal information by contacting us. Once you have withdrawn your consent, we will no longer use your personal information for the purpose set out in section 1 of this policy, which you originally agreed to, unless we have another legal reason for doing so.

Our other legal reasons for holding and using your personal information are:

* compliance with the legal and regulatory obligations that apply to us;
* exercise of our official authority vested in us in terms of the Water Services etc. (Scotland) Act 2005 and associated legislation; and
* our legitimate interests – while you have a legitimate interest in the protection of your personal information, we also have an overriding legitimate interest in
handling and using your personal information, for example, to ensure the effective functioning and availability of our website.

3. Who do we share your personal information with?

We will only share your personal information with the suppliers that you selected in the enquiry form.

4. How long do we keep your personal information?

We will only keep your personal information for as long as we need to for the purpose described in section 1 of this policy, including to meet any legal, accounting, reporting or regulatory requirements. More information is contained in our data retention policy, which is available by contacting our Data Protection Officer (DPO).

5. How do we keep your personal information secure?

The security of your personal information is of important to us and we use technical and organisational measures to safeguard your personal information.

However, while we will use reasonable efforts to safeguard your personal information, the use of the Internet is not entirely secure and, for this reason, we cannot guarantee the security of any personal information that is transferred by or to you via the Internet. If you have any concerns about the security of your personal information, please contact our DPO for more information.

6. What rights do you have in relation to your personal information that we collect, hold and use?

It is important that the personal information that we collect, hold and use about you is accurate and current. Please keep us informed of any changes by contacting our DPO. Under certain circumstances, the law gives you the right to request:

* A copy of your personal information and to check that we are holding and using it in accordance with legal requirements.
* Correction of any incomplete or inaccurate personal information that we hold and use about you.
* Deletion of your personal information where there is no good reason for us continuing to hold and use it. You also have the right to ask us to do this where you object to us holding and using your personal information (details below).
* Temporarily suspend the use of your personal information, for example, if you want us to check that it is correct or the reason for processing it.
* The transfer of your personal information to another organisation.

You can also object to us holding and using your personal information where our legal basis is a legitimate interest (either our legitimate interests or those of a third party).

Please contact our DPO if you wish to make any of the above requests. When you make a request, we may ask you for specific information to help us confirm your identity for security reasons. You will not need to pay a fee when you make any of the
above requests, but we may charge a reasonable fee or refuse to comply if your request for access is clearly unfounded or excessive.

7. Feedback and complaints

We welcome your feedback on how we hold and use your personal information, and this can be sent to our DPO.

You have the right to make a complaint to the Information Commissioner, the UK regulator for data protection, about how we hold and use your personal information. The Information Commissioner’s website is https://ico.org.uk/ and complaints can be made here.

If you would like to receive this policy in alternative format, for example, audio, large print or braille, please contact our DPO.

8. Updates to this policy

We may update this policy at any time, and you should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access our website.

Last updated: May 2018