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Privacy Policy

We take the privacy of our users seriously. We are committed to safeguarding the privacy of our users while providing a personalised service. This Privacy Policy explains our data processing practices. This privacy statement relates to (the "Website"). External websites to which the Website links are not covered by this Privacy Policy.

Information Collected

We collect information automatically about your visit to our site through the use of cookies (see below) and email addresses. The information obtained in this way, which includes demographic data and appraising patterns, is only used in aggregate form.

This site uses an online measuring package, Google Analytics which uses cookies to identify repeat visits.

Use of Personal Information

We may disclose your information to our agents and other service providers although any additional disclosures to third parties shall only be made where you have provided your consent to us. (Except in the circumstances set out under "Law Enforcement" below).

We also use information in aggregate form (so that no individual user is identified) to: (a) build up marketing profiles; (b) to aid strategic development; (c) to manage our relationship with advertisers; and (d) to audit usage of the site.

Use of Cookies

We use "cookies" to identify you when you visit our site and to enhance your experience of the site. Cookies are small files that your Web browser places on your computer’s hard drive. We use cookies for remembering user names and preferences, tracking click streams and for presenting members with personalised versions of the site. You have the option of setting your browser to reject cookies. 


To keep you informed about our latest information, we may notify you through one of our e-mail newsletters or by mail of new information and any new additions to our Website. If you wish to receive such communications please complete this form. Further, if you wish to unsubscribe from our email newsletters and correspondence please complete this form.

If at any time you wish to withdraw your consent for third parties to contact or for disclosure to third parties you please send your notification to:

Water Industry Commission for Scotland
First Floor
Moray House
Forthside Way
Stirling FK8 1QZ

We may ask you to voluntarily complete surveys in order to improve our services to you. Survey answers are confidential. If you do not wish to participate in a survey you are free to decline.

Email Alerts

If you sign up to receive email alerts we will use the information you give us to provide the service(s) you have requested. We may occasionally contact email alert subscribers to help us evaluate and improve the service that we offer.

If you subscribe to the email alert service, you can cancel your subscription at any time and we will remove you from our mailing list. Please contact us if you would like us to delete your details from our records.

To monitor the effectiveness of our email alerts we check whether recipients have received the alerts and, where relevant, whether or not recipients have followed up links (for example to our website or to WICS documents) within them.

We will not disclose your information to third parties without your prior consent.

Law Enforcement

We fully co-operate with the police in identifying those who use our service for illegal activities. We reserve the right to report to the police any activities that we reasonably believe to be unlawful.