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Want to Switch Supplier?

Compare water suppliers and find out if you could save money and get a better service by switching. It’s quicker and easier than you might think, and typically takes less than a month to complete the process. Scroll down to our list of water suppliers below to find out more.

Switching Supplier

  • 1

    Start by consulting our list of business water suppliers below, which is regularly updated when new suppliers enter the market.

  • 2

    Compare water suppliers based on your needs and the needs of your business.

  • 3

    Contact the water supplier(s) you’re interested in and request any additional information you require. Or, use our customer enquiry form to ask the water suppliers to contact you.

  • 4

    Once you’ve decided to switch, contact your chosen supplier and they will take care of the rest. Most switches should be complete within a month of being requested.

Need a New Water Connection?

If you're constructing a new property or site, you’ll need to set up a new water connection. Scotland on Tap provides a useful overview of each of the suppliers in the market, helping you to make an informed decision on the right supplier for you. If you've simply moved premises, you don't need a new connection, but you can switch water suppliers if you like.

New Water Connections

The new connections process in Scotland

  • 1

    First, you may wish to contact Scottish Water to determine if it can provide your development with water and wastewater services. Scottish Water will provide you with guidance that may influence the layout of points of connection for water.

  • 2

    When you are ready to proceed with your connection, consult a qualified plumber or engineer to design your connections and to assist you with application forms.

  • 3

    Then submit your application through a licensed business water supplier. You’ll find a list of all the licensed providers below.

  • 4

    Finally, Scottish Water or your licensed provider will schedule and carry out the connection, usually installing a meter too.

Supplier Hub

Below is a complete list of suppliers you can choose to provide your water. You can contact them directly, or complete our Customer Enquiry Form to ask some, or all of the suppliers, to get in touch with you. Changing your supplier is quick and easy and all non-household customers, regardless of their sector, size or water usage can switch water supplier.


Solving Problems with Suppliers

If you are experiencing difficulties with your business water supplier and feel you have cause for complaint, you should first contact your supplier and strive to resolve your issues via their formal complaints procedure. Contact details for each of the Scottish water suppliers can be found above.

If you find you cannot resolve your complaint directly with your supplier, you may then take it to an external body. You can find out more about the complaints escalation process here.

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